James W.D. Stewart

James W.D. Stewart

Embrace "The Suck"


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Summary

Takes the standard elements of quality customer service and experience, and then kicks it up a notch.  Offers more than just a repair service — makes clients feel like they've learned something.  Solves technical difficulties and 'just makes it work'.
 
Technical expertise is important, but equal in significance is the presentment to the customer.  The way you act, explain what the issues at hand are, and confidence (not arrogance — there's a difference) in which you remedy the situation is a direct reflection on the company itself.

 

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Languages

  • Coding
    • ApacheConf
    • Batchfile
    • CSS
    • CSV
    • desktop
    • Diff
    • DNS Zone
    • ECLiPSe
    • HTML
    • HTML+PHP
    • HTTP
    • Java
    • JavaScript
    • JSON
    • Liquid
    • Markdown
    • Perl
    • PHP
    • Python
    • Regular Expression
    • Ruby
    • Shell
    • Smali
    • Smarty
    • SQL
    • Text
    • Vim Script
    • XML
    • YAML
  • Reading
    • English
      • Native or Bilingual
        • I have complete command of this language.  Including breadth of vocabulary, idioms, and colloquialisms.
  • Speaking
    • English
      • Native or Bilingual
        • I have complete command of this language.  Including breadth of vocabulary, idioms, and colloquialisms.
  • Writing
    • English
      • Native or Bilingual
        • I have complete command of this language.  Including breadth of vocabulary, idioms, and colloquialisms.

 

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Projects

forces.army  Web
Lead Developer  CSS, DNS Zone, HTML, JavaScript, JSON, Liquid, Markdown, Regular Expression, Ruby, Text, XML, YAML
January 2017 – Present  4 Months
  Embrace "The Suck"

Root Availability Check  Android
Lead Developer  Java, SQL
March 2015 – 2016  1 Year
Check for the availability of root functions.

SELinux Enforcer  Android
Lead Developer  Java, SQL
March 2015 – 2016  1 Year
Control the state of SELinux.

Media (Re)scanner  Android
Lead Developer  Java
February 2015 – 2016  1 Year
(Re)scan for deleted and/or new media.

Kur-Uhn-See  WHMCS Addon
Lead Developer  CSS, HTML, PHP, Smarty, SQL
April 2013 – 2016  3 Years
Correct transaction fees; reflecting the transaction exchange rate.

StripeXS  Merchant Solution Provider, Payment Gateway…  Android, Blesta Addon, WHMCS Addon
Lead Developer  CSS, DNS Zone, HTML, Java, JavaScript, JSON, PHP, Regular Expression, Smali, Smarty, SQL, XML
November 2012 – 2016  4 Years

  • October 2013 – 2016:
     
    North American (Canada and United States of America) business owners can begin accepting payments quickly and easily with a Pivotal Payment merchant account; no matter the business type.  International business owners, outside of North America, can begin accepting eCommerce and/or (mail/telephone)-order payments quickly and easily with a Stripe account.
     
    Addons:  Payment gateway for Pivotal Payments (GlobalOne) and Stripe.  The onliest gateway for WHMCS to provide complete/full tokenization functionality/integration (including, but not limited to, within the cart/checkout and the administrative area) and payment dispute automation/management (Stripe-specific) from within WHMCS.
     
  • November 2012 – October 2013:
     
    Payment gateway for Stripe.  The onliest Stripe gateway for WHMCS to provide complete/full tokenization functionality/integration (including, but not limited to, within the cart/checkout and the administrative area) and payment dispute automation/management from within WHMCS.

NXS  WHMCS Addon
Lead Developer  CSS, HTML, PHP, Regular Expression, Smarty, SQL
November 2011 – 2016  5 Years
Automagically purge the log tables in order to reduce the overall size of the database.

WHMCS Order Status  WHMCS Addon
Lead Developer  CSS, HTML, PHP, Smarty, SQL
December 2010 – 2016  6 Years
Automagically cancel pending orders which remain unpaid for X number of days past their due date.

HostAudit  cPanel/WHM & WHMCS Addon
Lead Developer  CSS, HTML, JavaScript, Perl, PHP, Regular Expression, Shell, Smarty, SQL, XML
September 2010 – 2016  6 Years
Automagically detect abusive clients on your cPanel/WHM servers.  Warn them, and optionally, suspend them if the abuse continues.

Nshare  WHMCS Addon
Lead Developer  CSS, HTML, PHP, Smarty, SQL
December 2012 – October 2013  11 Months
Automagically activate/delete the affiliate status of clients when their account is created and/or closed.

Mypoint  Google Gadget
Lead Developer
Allows for the insertion of a Google (public) location badge.

 

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Recommendations

John Kennedy
Greater Sudbury Chamber of Commerce

James services each of his clients in the same professional way… Friendly and knowledgeable.  As a small business owner, James knows the value of one-on-one service.

Matthew Fogel
VMware

I worked with James at Sitel while he was a Hewlett-Packard technical support specialist.  During the time that we worked together, James was a dedicated professional who showed commitment to his customers.  I am deeply impressed by James and recommend him unhesitatingly.  I am confident that he would provide the same high level of service and commitment that he demonstrated at Sitel.

 

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Experience

CEO / Founder / President
TekStorm Inc.
 
$237,151 CAD per Year

Technical Analyst
WHMCSWHMCS
 
$2,234 USD per Month  ~$2,984 CAD per Month

Software Architect, Sr. / Sole Proprietor
James Stewart
 

CSR I — Time Warner Cable (New York City)
TeleTech
 
$16 CAD per Hour

(Contingent) Senior IT Consultant
Near North Data Solutions
 

(Contingent) Operations Specialist
GG Web Hosting
 

Technical Support Professional — Hewlett-Packard
Stream Global Services
 
$10 CAD per Hour

Technical Support Specialist — Hewlett-Packard
Sitel
 
$20 CAD per Hour

Technical Relationship Manager — Verizon DSL
Multi-Channel Communications, Inc.
 
$36 CAD per Hour

Technical Support Manager — Verizon DSL
RMH Teleservices
 
$36 CAD per Hour

Sole Proprietor
HiRize Discount Computer Systems
 

Soldier
Canadian Armed Forces
 

 

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Volunteer Experience

Big Brother
Big Brothers Big Sisters of South Niagara
 

Assistant Training Officer / Board Member
Search and Rescue Niagara
 

 

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  Education

Aviation — Flight Management
Confederation College
This program is very well known within the aviation industry and is recognized as one of the best of its kind.  Aviation — Flight Management has been running at Confederation since 1973.  It's a demanding academic program and it has flight standards that are rigorous throughout the program; resulting in highly qualified and competent graduates who do well in┬áthe industry.

Computer End-User Support Specialist
Brainbench

Customer Service Representative
Brainbench

Brainbench :: Certified Internet Professional (BCIP) Internet Professional (BCIP)
Brainbench
The Brainbench Certified Internet Professional (BCIP) has validated their skills in Internet-related technologies.

Microcomputers & Microprocessors
NRI Schools

Network Support Specialist
Brainbench

Web Administrator (BCIP)
Brainbench

  • Internetworking with Cisco
  • Linux
  • Microsoft Windows 2000
  • Microsoft Windows NT
  • Novell Netware
  • Unix

Web Designer (BCIP)
Brainbench

  • Graphic Design
  • Multimedia
  • Page Layout

Web Developer (BCIP)
Brainbench

  • Client-Side
  • Database
  • Server-Side

 

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Certifications

Certificate of Proficiency in Radio — Restricted Operator — Aeronautical
Industry Canada
License #044600816
2004

Standard First Aid / CPR Level C
Canadian Red Cross
June 2001 – 2004


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Creative Commons Licence :: BY-NC-SA James W.D. Stewart by James Stewart is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.  Based on a work at https://github.com/jwds1978/jwds1978.github.io.